Find product updates that answer WhatsApp messages
Give every incoming customer question a quick check against your Beamer changelog before you reply.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Get Posts
Tool to retrieve a list of posts. use when you need ids and titles of posts for further operations.
Why this helps
Searching the changelog by hand interrupts customer conversations and makes it easy to miss an update that could answer a question.
- Check the changelog while the customer question is fresh.
- Reduce manual searching across product announcements.
- Return post titles and IDs for a follow-up response.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Beamer once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Describe in one instruction how to find Beamer posts relevant to the incoming message.
- 4Pick the WhatsApp New Message Received trigger and choose where run reports go.
- 5Test with one real message and confirm the returned posts are useful.
Questions about this workflow
Does this send a reply to the customer?
No. The available Beamer actions only retrieve information. This workflow finds related post records for your team to use in a response.
Can it search private customer conversations?
The trigger is an inbound message received by your WhatsApp Business number. Keep any handling of message content within your approved support process.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Beamer. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Beamer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Count Posts
Tool to count existing posts. use when you need the number of posts matching specific filters.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Category
Tool to retrieve a specific category by its id. use when you need to load metadata for a category before filtering or grouping posts by that category.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Get Feed
Tool to retrieve the url for your standalone feed. use after embedding to fetch the feed link for embedding or sharing.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Feeds
Tool to retrieve the url for your feed. use when you need to embed or access your standalone feed.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Feed URL
Tool to retrieve the url for your personalized feed. use after setting segmentation or language options to embed or redirect users.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get Notification
Tool to retrieve details of a specific notification by its unique notification id. use after obtaining the notification id to fetch its full details.
Get Notifications
Tool to fetch unread notifications. use after providing user context to retrieve and mark notifications as read.
Get Post Comments
Tool to retrieve comments for a specific post. use after identifying the post id to list its comments.
Connect any two apps with Notis in the middle.
Whatsapp and Beamer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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