Look up Basin form submissions from WhatsApp
Get the entries for a named form without pausing your chat workflow to navigate Basin.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Get Submissions
Tool to retrieve all submissions for a specific form. use when you need to list entries after obtaining the form id.
Why this helps
Submission lookups can interrupt customer conversations and make it harder to return to the original task.
- Retrieve submissions when a lookup is requested
- Keep the form ID alongside the request
- Review results in a Notis run report
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Basin once in the Notis portal.
- 2Create an automation for submission lookups.
- 3Tell Notis to retrieve Basin submissions for the form ID provided in an inbound WhatsApp request.
- 4Pick the WhatsApp New Message Received trigger and choose where run reports should go.
- 5Test with one real message that includes a valid Basin form ID.
Questions about this workflow
What must the WhatsApp message include?
Include the Basin form ID for the form whose submissions you want to retrieve.
Will Notis send the submissions back as a WhatsApp message?
The selected Basin action retrieves submissions. Choose a report channel in the Notis setup to review the run result.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Basin. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Basin actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Form
Tool to create a new form in basin. use when you need to automate form setup with name, timezone, and project association; optionally configure redirect, notifications, or spam protection.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Form Webhook
Tool to create a new webhook for a specific form. use when you need to programmatically add a webhook once you have the form id and callback url confirmed.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create Notification
Tool to create a new notification webhook. use when you need to forward form submissions to an external service.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create Project
Tool to create a new basin project. use when you need a new organizational container for forms. example: "create a project named marketing leads."
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Delete Form
Tool to delete a form. use when permanently removing a form after it's no longer needed. ensure the form id is correct; this operation is irreversible.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Delete Integration
Tool to delete a form webhook integration. use when removing an obsolete integration by id.
Delete Project
Tool to delete a project. use when you need to remove a project after confirming its id. returns the deleted project's details.
Delete Webhook
Tool to delete a specific webhook. use when you need to remove a webhook from a form after confirming its id.
Connect any two apps with Notis in the middle.
Whatsapp and Basin, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Basin.