Make WhatsApp order replies easier to interpret
Give customer selections a useful next step. Notis can retrieve Baselinker status names and include them in a support report.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Get Order Status List
Tool to retrieve a list of order statuses created in the baselinker order manager. use when you need to map status ids to human-readable names.
Why this helps
A button selection can arrive without enough context for a quick follow-up, making status labels harder to interpret consistently.
- Retrieve Baselinker status names for a support reference.
- Turn an interactive reply into a prompt for focused follow-up.
- Reduce time spent hunting through status labels.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Baselinker once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3Tell Notis to retrieve the Baselinker order status list and summarize the relevant labels alongside the customer's interactive reply.
- 4Pick the Interactive Reply Received trigger and choose where run reports should go.
- 5Test with one real customer selection from a WhatsApp interactive message.
Questions about this workflow
Does this workflow identify the selected order's current status?
The available action retrieves the list of Baselinker statuses, not an individual order. The report can explain the available labels, but an order lookup would need suitable order details and a separate workflow.
What starts the automation?
A customer tapping a quick-reply button or selecting an option from an interactive list message you sent.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Baselinker. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Baselinker actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get External Storages List
Tool to retrieve a list of available external storages connected to baselinker. use after authenticating to discover connected shops or warehouses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Inventory Documents
Tool to retrieve a list of inventory documents. use when you need to fetch inventory records with optional filters for id, type, status, date range, warehouse, or pagination.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Get Inventory Document Series
Tool to retrieve available inventory document series. use when you need to assign a numbering series to a new inventory document.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Inventory Purchase Orders
Tool to retrieve a list of purchase orders from baselinker storage. use when you need to fetch purchase orders with optional filters like date range, supplier or pagination.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Inventory Purchase Order Series
Tool to retrieve a list of purchase order document series. use when you need to select a numbering series for a new purchase order.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get New Receipts
Tool to retrieve receipts waiting to be issued. use after confirming fiscal printer availability; fetch pending receipts and mark them with setorderreceipt.
Get Order Extra Fields
Tool to retrieve extra fields defined for orders. use before fetching orders with include custom extra fields to list available custom order fields.
Get Orders
Tool to download orders from baselinker order manager. use when you need to fetch orders filtered by date, status, or other criteria.
Connect any two apps with Notis in the middle.
Whatsapp and Baselinker, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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