Keep WhatsApp support requests in view
Turn incoming WhatsApp messages into Backendless notifications your team can act on.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Publish Message
Tool to publish a message to a specified messaging channel. use when you need to send notifications or events to subscribers after confirming channel and payload.
Why this helps
Support requests get missed when the team has to keep switching between WhatsApp and its operations tools.
- Make new support messages visible to channel subscribers.
- Reduce inbox checking and missed follow-ups.
- Keep the original WhatsApp message context with the notification.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Backendless once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to publish each new customer support message and its available sender and message details to your Backendless channel.
- 4Choose New Message Received as the trigger and select where run reports should go.
- 5Test with one real support message.
Questions about this workflow
Does this trigger run when a customer sends a message?
Yes. New Message Received runs in real time for inbound WhatsApp Business messages, including text and supported media or location messages.
Can Notis decide whether a message is a support request?
You can ask Notis to classify the available message content. Make the criteria clear in your instruction and test with a real example.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Backendless. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Backendless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Copy File
Tool to copy a file or directory within backendless file storage. use when duplicating files to a new location after verifying source and destination paths.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Directory
Tool to create a new directory at the specified path. use when you need to organize files under a new folder structure.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create Backendless Hive
Tool to create a new hive. use when you need to provision a new hive resource before performing hive operations. example: create a hive named 'grocerystore'.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create Backendless Timer
Tool to create a new timer with schedule and code. use when scheduling recurring or one-off tasks to run server-side logic after confirming parameters.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Delete Directory
Tool to delete a directory at the specified path in backendless file storage. use when you need to remove folders after confirming the path.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Delete File
Tool to delete a file at the specified path in backendless file storage. use after confirming the file's relative path and filename.
Delete Backendless Timer
Tool to delete a backendless timer by name. use when you need to remove a scheduled timer after confirming its name.
Directory Listing
Tool to retrieve a listing of files and directories at a given path. use when browsing or filtering file storage directories.
Connect any two apps with Notis in the middle.
Whatsapp and Backendless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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