Bring customer records into a WhatsApp handoff
Give a team handoff the Backendless customer context it needs, starting from an HTTP request.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
General Object Retrieval
Tool to retrieve objects from a specified backendless table with filtering, sorting, and pagination. use after confirming the table name and query options. example: "get users where age > 30 sorted by created desc".
Why this helps
A customer handoff slows down when the person picking it up has to search for the matching record.
- Retrieve matching records using an identifier included in the request.
- Give the next person useful customer context.
- Reduce manual database searching during a handoff.
Setup
Build it in a few focused steps.
- 1Connect Backendless once in the Notis portal; connect WhatsApp too if its data is part of your request flow.
- 2Create an automation in Automations, New Automation, and name it for customer lookup.
- 3Tell Notis which Backendless table and query criteria to use with the customer identifier supplied in the request.
- 4Choose the webhook trigger, provide its endpoint to the system that will send the request, and select where run reports should go.
- 5Test with one request containing an identifier that matches a real record.
Questions about this workflow
Does a Notis webhook automatically receive WhatsApp messages?
No. A webhook starts when an HTTP request is sent to its endpoint. Use the WhatsApp app trigger when you want inbound WhatsApp messages to start the automation directly.
What if the request does not include a customer identifier?
The lookup needs a usable identifier and matching data in the specified Backendless table.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Backendless. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Backendless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Copy File
Tool to copy a file or directory within backendless file storage. use when duplicating files to a new location after verifying source and destination paths.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Directory
Tool to create a new directory at the specified path. use when you need to organize files under a new folder structure.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create Backendless Hive
Tool to create a new hive. use when you need to provision a new hive resource before performing hive operations. example: create a hive named 'grocerystore'.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create Backendless Timer
Tool to create a new timer with schedule and code. use when scheduling recurring or one-off tasks to run server-side logic after confirming parameters.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Delete Directory
Tool to delete a directory at the specified path in backendless file storage. use when you need to remove folders after confirming the path.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Delete File
Tool to delete a file at the specified path in backendless file storage. use after confirming the file's relative path and filename.
Delete Backendless Timer
Tool to delete a backendless timer by name. use when you need to remove a scheduled timer after confirming its name.
Directory Listing
Tool to retrieve a listing of files and directories at a given path. use when browsing or filtering file storage directories.
Connect any two apps with Notis in the middle.
Whatsapp and Backendless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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