Find Ascora customers from WhatsApp interactive replies
When someone selects a reply option, Notis can retrieve Ascora customers so you can quickly check the records before acting.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Why this helps
Switching from an interactive WhatsApp response to a separate customer search can interrupt the next step in your work.
- Bring a customer lookup into the reply follow-up process.
- Reduce manual searching across tools.
- Review the returned customer records before any changes.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Ascora once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what you want from any channel.
- 3In one instruction, ask Notis to retrieve Ascora customers when a specified interactive reply arrives and summarize the matching results for review.
- 4Pick the WhatsApp Interactive Reply Received trigger and choose where run reports should go.
- 5Test with one real interactive reply and review the returned customer list.
Questions about this workflow
Does this create or change a customer record?
No. The configured action retrieves Ascora customers. It does not create or update records.
Can it find one exact customer?
Notis can inspect the returned customer list, but the fields Ascora returns and the information in the reply determine what can be matched.
Does this work for ordinary text messages?
This workflow uses the Interactive Reply Received event, which fires when a customer taps a reply button or selects an interactive list option.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Ascora. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Ascora actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Customer
Tool to delete a specific customer by id. use when you need to remove a customer after confirming its existence.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Quotation
Tool to create a new quotation. use when submitting a customer quote request via the ascora api.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Delete Customer
Tool to delete a specific customer by id. use after confirming the customer exists.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Jobs
Tool to retrieve jobs. use when you need to filter and paginate job listings from ascora.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Connect any two apps with Notis in the middle.
Whatsapp and Ascora, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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