Make each WhatsApp selection easier to act on
A tapped button can carry useful intent. Turn the selection into a short summary your team can act on without rereading the thread.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Create Message
Tool to create a new message completion. use when you need to generate assistant text given a conversation history.
Why this helps
Interactive replies can disappear into a busy inbox, leaving the founder to reopen conversations just to understand what the customer chose.
- Summarize what the customer selected.
- Give your team a suggested next step based on your instructions.
- Reduce time spent reopening threads to recover context.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Anthropic administrator once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language.
- 3In one instruction, describe how to summarize customer selections and what next steps to suggest.
- 4Choose Interactive Reply Received as the trigger and select where run reports should go.
- 5Test with one real interactive reply and check that the summary reflects the selection.
Questions about this workflow
Can Anthropic know what each button means?
Include the meaning of your interactive options in the instruction or provide it in the available conversation context.
Will the workflow take the suggested next step?
It generates a summary and suggestion with the Create Message action. It does not perform an additional action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Anthropic administrator. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Anthropic administrator actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Message
Tool to create a new message completion. use when you need to generate assistant text given a conversation history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Model
Tool to retrieve details of a specific model by its id. use after confirming the model id is valid.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
List models
Tool to list available models. use when you need to see which models are available before selection.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Prompt Caching
Tool to cache and reuse prompt content to reduce costs and latency. use after you have static prompt portions you intend to reuse across calls.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Connect any two apps with Notis in the middle.
Whatsapp and Anthropic administrator, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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