Make customer button and list replies easier to interpret
Translate a tap into a short note your team can scan, while keeping option meanings tied to the context you provide.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
Why this helps
A selection can be hard to act on when the meaning of each button or list option is buried in an earlier message.
- Explains a selection in plain language
- Makes missing option context explicit
- Creates a concise note for review
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Ai ml api once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create one in plain language.
- 3In one instruction, ask Notis to interpret the selected option using supplied prompt context and flag missing context.
- 4Pick the WhatsApp Interactive Reply Received trigger, then choose where run reports go.
- 5Test with one real example and verify the interpretation against the option shown to the customer.
Questions about this workflow
Can the AI know what every button or list option meant?
Only when the option labels or the original prompt are available to the automation. Otherwise, it should report the selection and say the meaning is unclear.
Will it trigger a follow-up message?
No. This workflow interprets the reply and produces text in the run report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Ai ml api. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Ai ml api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Moderation Completion
Tool to classify input text or image for safety using a moderation model. use after receiving user-generated content to filter out unsafe material.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Connect any two apps with Notis in the middle.
Whatsapp and Ai ml api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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