Spot the WhatsApp messages that may need attention first
Get an urgency assessment with its reasoning, so you can decide what to review first without treating a guess as a fact.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
Why this helps
When several messages arrive together, it is easy to miss a time-sensitive request or overreact to an unclear one.
- Highlights messages that explicitly signal urgency
- Shows the clues behind the assessment
- Calls out uncertainty when the message is ambiguous
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Ai ml api once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create one in plain language.
- 3In one instruction, ask Notis to assess urgency from the message, explain its evidence, and identify uncertainty.
- 4Pick the WhatsApp New Message Received trigger, then choose where run reports go.
- 5Test with one real example and review the assessment.
Questions about this workflow
Does this workflow decide which customer to answer first?
It generates an urgency assessment and rationale for you to review. It does not route or answer messages.
Can it use a promised deadline from an earlier message?
Only if the relevant history is supplied to the automation. Without it, the assessment is based on the incoming message alone.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Ai ml api. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Ai ml api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Moderation Completion
Tool to classify input text or image for safety using a moderation model. use after receiving user-generated content to filter out unsafe material.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Connect any two apps with Notis in the middle.
Whatsapp and Ai ml api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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