See the request and its missing details at a glance
Get the point of a customer message without rereading it several times. Ask for a short brief that separates stated details from open questions.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
Why this helps
Long or unclear messages can take repeated reading before you know what the customer needs.
- Makes the customer's request easier to scan
- Separates known details from unanswered questions
- Creates a compact brief for review or handoff
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Ai ml api once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create one in plain language.
- 3In one instruction, ask Notis to summarize the request, preserve key details, and list unanswered questions.
- 4Pick the WhatsApp New Message Received trigger, then choose where run reports go.
- 5Test with one real example and check that the brief preserves the sender's meaning.
Questions about this workflow
Will the summary include details from previous messages?
Only if conversation history is available to the automation. Otherwise, the summary should stick to the new message and note when context is missing.
Can it make decisions about how to handle the request?
You can ask it to suggest a next step, but the suggestion is generated text for your review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Ai ml api. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Ai ml api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Moderation Completion
Tool to classify input text or image for safety using a moderation model. use after receiving user-generated content to filter out unsafe material.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Connect any two apps with Notis in the middle.
Whatsapp and Ai ml api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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