Find the website route behind a WhatsApp question
Give page and navigation questions a useful starting point by checking the Agility sitemap when a WhatsApp message arrives.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Get Sitemap Flat
Tool to retrieve the flat sitemap as a mapping of page paths to sitemap items. use when you need page routing logic after knowing locale and channel.
Why this helps
A customer may describe a page without knowing its URL, leaving your team to search the site and CMS manually.
- Retrieve sitemap paths relevant to a page question.
- Help staff identify the CMS route to investigate.
- Keep page lookup tied to the original customer message.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Agility CMS once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what you need from any channel.
- 3Describe the outcome in one instruction: use inbound questions about website pages to retrieve relevant sitemap paths and report them to the team.
- 4Pick the New Message Received trigger and choose where run reports go.
- 5Test with one real page-related message.
Questions about this workflow
Does the workflow know the locale and channel automatically?
The sitemap lookup needs the relevant locale and channel. Supply them in your instruction or ensure they are available to the automation.
Does it modify website routes?
No. The selected action retrieves the flat sitemap for lookup and reporting.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Agility cms. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Agility cms actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Authors
Tool to retrieve all authors from an agility cms instance. use when you need the full list of authors for display or processing.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Categories
Tool to get all categories. use when you need to list every category in a given locale.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Get Content Item
Tool to fetch details of a content item by content id. use when you need item fields and metadata from agility cms.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Content List
Tool to retrieve a list of content items by reference name. use when you need to fetch and page through content list data with optional filtering, sorting, and link expansions.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Content Models
Tool to retrieve content models and page modules. use when you need schema definitions to dynamically build content structures.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get Logs
Tool to retrieve sync items (logs) from agility cms. use after initial full sync to fetch updates.
Get Page
Tool to retrieve details of a page, including metadata, content zones, and components. use after you know the page id to fetch.
Get Page Modules
Tool to retrieve all page modules defined in the agility instance. use when you need only modular definitions without content models.
Connect any two apps with Notis in the middle.
Whatsapp and Agility cms, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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