Spot urgent requests in WhatsApp
Let Notis recognize an urgent request in an incoming customer message and send it to Agent mail for prompt attention.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Send Email
Send an email using agentmail api
Why this helps
Time-sensitive requests can be hard to spot when messages arrive among routine chats.
- Bring urgent requests to an email workflow.
- Keep the original message context available for review.
- Reduce manual scanning of routine chat traffic.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Agent mail once in the Notis portal.
- 2Create an automation in the portal or tell Notis the outcome you want.
- 3In one instruction, ask Notis to email incoming messages that appear urgent and include their available context.
- 4Pick the WhatsApp New Message Received trigger and choose where run reports go.
- 5Test with one real urgent message.
Questions about this workflow
How does Notis know a message is urgent?
Describe the urgency signals you care about in your instruction. Notis can assess the message content it receives.
Does WhatsApp provide a separate urgency event?
No. This automation uses the New Message Received event and asks Notis to interpret the message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Agent mail. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Send Email
Send an email using agentmail api
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Connect any two apps with Notis in the middle.
Whatsapp and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Agent mail.