Keep customer feedback easy to review
Send feedback shared over WhatsApp into Agent mail so it has a clear place in your review workflow.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Send Email
Send an email using agentmail api
Why this helps
Useful customer feedback is easy to overlook when it stays buried in chat history.
- Collect feedback in an inbox your team already reviews.
- Retain the available message details alongside the email.
- Make recurring feedback themes easier to notice.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Agent mail once in the Notis portal.
- 2Create an automation in the portal or tell Notis what outcome you want.
- 3In one instruction, ask Notis to email messages that contain customer feedback and preserve their available context.
- 4Pick the WhatsApp New Message Received trigger and choose where run reports go.
- 5Test with one real feedback message.
Questions about this workflow
Can this identify feedback without a special WhatsApp event?
Yes. It uses the New Message Received event and asks Notis to assess the message content.
Can it send the feedback back to the customer?
This workflow sends an email through Agent mail. It does not send a WhatsApp reply.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Agent mail. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Send Email
Send an email using agentmail api
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Connect any two apps with Notis in the middle.
Whatsapp and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Agent mail.