Send WhatsApp escalation details to Agent mail
When your system sends an HTTP request to Notis with a WhatsApp escalation, email the supplied details to the right review inbox.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Email
Send an email using agentmail api
Why this helps
Escalation details can be scattered across tools and miss the person who needs to respond.
- Start an email escalation from an HTTP request.
- Keep supplied issue details together in one message.
- Connect an existing escalation signal to Agent mail.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Agent mail once in the Notis portal.
- 2Create an automation in the portal or tell Notis what outcome you want.
- 3In one instruction, ask Notis to email the WhatsApp escalation details supplied in the request.
- 4Pick the Notis webhook trigger and choose where run reports go.
- 5Test by sending one real example request to the webhook.
Questions about this workflow
Does the webhook automatically read a WhatsApp conversation?
No. The request starts the automation. Include the escalation details you want Notis to use.
What starts this workflow?
An HTTP request to the Notis webhook configured for the automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Agent mail. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Send Email
Send an email using agentmail api
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Connect any two apps with Notis in the middle.
Whatsapp and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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