Add evidence to credentials after confirmation
Once the credential and evidence details are ready, a WhatsApp confirmation can move the evidence item into Accredible.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Create Evidence Item
Tool to create a new evidence item for a credential. use after confirming credential id.
Why this helps
Evidence details and credential IDs can sit in chat while someone still has to remember to add them to the credential.
- Tie evidence creation to a deliberate confirmation.
- Keep the credential identifier with the evidence request.
- Avoid creating an evidence item when required details are absent.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Accredible certificates in the Notis portal once.
- 2Create an automation in Automations, New Automation, or describe the desired outcome to Notis from any channel.
- 3In one instruction, specify the credential ID, evidence details, and which interactive reply confirms creation.
- 4Pick the Interactive Reply Received trigger and choose a report channel.
- 5Test with one real reply and a credential ID you have confirmed.
Questions about this workflow
Does the action find the credential automatically?
The action requires a credential ID. Include it in the information available to Notis and verify it before creating evidence.
What happens if the reply does not include evidence details?
Tell Notis to flag the request for follow-up and wait until the evidence details are available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Accredible certificates. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Accredible certificates actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Create Credentials (V2)
Tool to bulk create credentials. use when batching up to 30 credentials in one call; supports multi-status (207) responses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Clone Group
Tool to clone an existing group. use after confirming the source group exists and you need a copy with optional overrides.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create Collection
Tool to create a new collection. use when you need a curated set of groups.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create Evidence Item
Tool to create a new evidence item for a credential. use after confirming credential id.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create Group
Tool to create a new group. use after gathering all group details.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Delete Credential
Tool to delete a credential. use after confirming you want to permanently remove an existing credential. executes delete on /credentials/{credential id} endpoint and returns status code.
Delete Group
Tool to delete a group. use after confirming no credentials remain and when you need to permanently remove the group.
Delete Reference
Tool to delete a specific reference by id. use after confirming both credential id and reference id. example: "delete reference 1234 from credential 'abc123'."
Connect any two apps with Notis in the middle.
Whatsapp and Accredible certificates, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Accredible certificates.