Turn useful interactive replies into 2chat contacts
A button tap can signal a customer wants follow-up. Capture the contact once the conversation contains the details 2chat needs.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Create Contact
Tool to create a new contact in your 2chat account. use after gathering and verifying first name and at least one contact detail (email, phone, or address).
Why this helps
A customer can opt into follow-up with a quick reply, while the contact details needed to act on it remain scattered in chat.
- Act on customer-selected replies without scanning every chat.
- Create a contact only when the necessary information is available.
- Keep follow-up details in the 2chat contact list.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and 2chat once in the Notis portal.
- 2Create an automation and give it a clear name.
- 3Tell Notis to create a 2chat contact after an interactive reply only when the conversation includes a first name and verified email, phone, or address.
- 4Pick the WhatsApp Interactive Reply Received trigger and choose where run reports should go.
- 5Test with one real interactive reply and a conversation containing the required contact details.
Questions about this workflow
Does the interactive reply itself always contain contact details?
Not necessarily. The instruction should have Notis create a contact only when the available conversation information includes a first name and at least one contact detail.
What types of replies start this automation?
It starts when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to 2chat. A trigger fires from one place; an action lands in another.
Whatsapp triggers
2chat actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact
Tool to create a new contact in your 2chat account. use after gathering and verifying first name and at least one contact detail (email, phone, or address).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get API Usage Info
Tool to retrieve current api usage and account information. use when you need to monitor your remaining quotas before sending more requests.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
List Contacts
Tool to list all contacts in your 2chat account. use when you need to retrieve your contact list after confirming your account connection.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
List Webhook Subscriptions
Tool to list all configured webhook subscriptions. use when you need to audit or review your active whatsapp webhook subscriptions.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Test API Key
Tool to validate your api key and retrieve account info. use when confirming credentials before performing other operations.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Connect any two apps with Notis in the middle.
Whatsapp and 2chat, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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