Make support requests easier to triage
Put new requests in the team's shared chat with enough context to decide who should take the next step.
Trigger
New Form Response
Triggers when a respondent completes and submits the form.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Support requests can linger when someone has to remember to check the form dashboard.
- Surface new requests in the team's existing chat.
- Make the issue and requested help easier to scan.
- Reduce the number of manual inbox checks.
Setup
Build it in a few focused steps.
- 1Connect Typeform and Telegram to Notis once through the portal.
- 2Create an automation in the portal or explain the desired support handoff to Notis conversationally.
- 3Use one plain-language instruction asking Notis to summarize the issue and send a triage message to Telegram.
- 4Select Typeform New Form Response as the trigger and pick a channel for run reports.
- 5Submit a real support request and confirm the message is actionable.
Questions about this workflow
Can Notis determine which requests are urgent?
Ask it to identify urgency cues in the response, while reviewing the message before taking action.
Can the message go to a Telegram group?
Choose the connected Telegram destination that is appropriate for your workflow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Typeform to Telegram. A trigger fires from one place; an action lands in another.
Typeform triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
New Form Response
Triggers when a respondent completes and submits the form.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Typeform and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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