Give refund requests a timely review
Bring each refund request into Telegram with its core context so you can decide on a considered response.
Trigger
New Form Response
Triggers when a respondent completes and submits the form.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
A request that needs a thoughtful response can remain unseen in a form inbox for too long.
- Notice refund requests without a separate dashboard check.
- See the stated reason in a concise message.
- Keep a human review step before responding.
Setup
Build it in a few focused steps.
- 1Connect Typeform and Telegram to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally to surface refund form responses.
- 3Give Notis one instruction to summarize the request and send it to your Telegram review chat.
- 4Choose Typeform New Form Response and select a channel for run reports.
- 5Submit a real test response and confirm the message gives enough context for review.
Questions about this workflow
Does this approve or issue a refund?
No. The Telegram message is for review; it does not make a refund decision or perform a payment action.
Can it include what the customer wants?
Ask Notis to summarize the requested resolution and the reason provided.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Typeform to Telegram. A trigger fires from one place; an action lands in another.
Typeform triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
New Form Response
Triggers when a respondent completes and submits the form.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Typeform and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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