Keep customer risks visible to the team
Give a conversation about a concerning response a clear marker for the next follow-up.
Trigger
New Form Response
Triggers when a respondent completes and submits the form.
Action
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Why this helps
A concerning customer response can get buried before the team has a chance to coordinate a recovery.
- Make an important recovery discussion easier to find.
- Help the team revisit open customer concerns.
- Keep urgent context visible without creating another tracking sheet.
Setup
Build it in a few focused steps.
- 1Connect Typeform and Slack to Notis once through the portal.
- 2Tell Notis in one instruction what response signals indicate customer risk and which relevant Slack item to star.
- 3Select the Typeform New Form Response trigger.
- 4Choose a channel for run reports and create the automation.
- 5Send one qualifying test response and confirm the related conversation is starred.
Questions about this workflow
Does the star contact the customer?
No. It marks a Slack item to make the internal follow-up easier to find.
Can I define which responses signal risk?
Yes. Describe the signals in your instruction, using the language or answer patterns your team recognizes.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Typeform to Slack. A trigger fires from one place; an action lands in another.
Typeform triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
New Form Response
Triggers when a respondent completes and submits the form.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Typeform and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Slack.