Make customer escalations visible to the team
Bring consequential customer concerns into a place where follow-up can be tracked.
Trigger
New Form Response
Triggers when a respondent completes and submits the form.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
An urgent response can be missed if someone has to notice it in the form inbox and manually recreate it.
- Capture serious concerns as visible team work.
- Preserve why the respondent considers the issue urgent.
- Reduce reliance on checking submissions at just the right time.
Setup
Build it in a few focused steps.
- 1Connect Typeform and Linear to Notis once through the portal.
- 2Start the automation in the portal or describe it to Notis conversationally.
- 3Write one instruction asking Notis to create a Linear issue for responses that describe a customer escalation and include its urgency context; select the Typeform response trigger, choose a reporting channel, and test with a real escalation example.
Questions about this workflow
Can this be limited to serious concerns?
Yes. Tell Notis what kinds of customer concern count as an escalation and should create an issue.
Does creating an issue guarantee a response to the customer?
It creates an internal issue for follow-up. Your team can decide and carry out the appropriate response.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Typeform to Linear. A trigger fires from one place; an action lands in another.
Typeform triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New Form Response
Triggers when a respondent completes and submits the form.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Typeform and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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