Practice asking customers for useful feedback
Send a feedback conversation goal and customer context to retrieve the Chatfai character you want to use for practice.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Why this helps
Asking customers for feedback can be postponed when it feels difficult to find the right words or avoid leading questions.
- Practice making a clear, open-ended feedback request.
- Keep the discussion tied to the customer's context.
- Lower the effort needed to prepare for a useful conversation.
Setup
Build it in a few focused steps.
- 1Connect Twenty and Chatfai to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to prepare feedback conversation practice requests.
- 3Tell Notis in one plain-language instruction to retrieve your chosen public character and frame practice around the feedback goal and customer context provided.
- 4Pick an incoming webhook trigger and the channel for run reports.
- 5Test with one real feedback conversation goal and check the character lookup.
Questions about this workflow
Will the workflow collect feedback from customers?
No. It retrieves a character for practice; it does not contact customers or collect responses.
How do I provide the customer context?
Include the relevant details in the webhook request or the plain-language instruction you give Notis.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Twenty to Chatfai. A trigger fires from one place; an action lands in another.
Twenty triggers
Chatfai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Connect any two apps with Notis in the middle.
Twenty and Chatfai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Chatfai.