Keep location context with topic escalations
Add one useful clue to a topic-based escalation and keep the case review together.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
IP2Location Get IP Geolocation
Tool to retrieve geolocation data for an IP address. Use when detailed IP location info is needed.
Why this helps
Topic escalations can be easy to defer when reviewers must gather context from several places first.
- Adds geolocation to a topic escalation when an IP is available.
- Keeps topic and location context together in the run report.
- Reduces the number of manual research steps before review.
Setup
Build it in a few focused steps.
- 1Connect Tisane and Ip2location to Notis once in the portal.
- 2Create the automation in the portal or ask Notis conversationally.
- 3Use one plain-language instruction to look up geolocation for the IP in each backend-forwarded Tisane topic escalation and summarize the location for review.
- 4Choose an incoming webhook trigger and a channel for reports.
- 5Test with one real, authorized escalation.
Questions about this workflow
Does the location lookup depend on the extracted topic?
No. The topic provides case context; Ip2location looks up the supplied IP.
Can Notis start from a Tisane topic event directly?
No Tisane trigger events are available here. Your backend sends the escalation to a Notis webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Tisane to Ip2location. A trigger fires from one place; an action lands in another.
Tisane triggers
Ip2location actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk IP Geolocation
Tool to retrieve geolocation information for multiple IP addresses in bulk. Use when you need batch processing of up to 1000 IPs per request.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
Tisane and Ip2location, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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