Notice customer frustration and respond with context
Make it easier to spot when a customer is upset and understand what they need before replying.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Frustrated customers can be overlooked when their messages arrive amid many routine updates.
- Bring clear expressions of frustration into view.
- Preserve the issue without adding an unsupported interpretation.
- Make it easier to prepare a calm, considered follow-up.
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Telegram to Notis once in the portal.
- 2Create an automation in Automations or tell Notis what you need conversationally.
- 3Ask Notis in one instruction to recognize clear frustration or dissatisfaction, summarize the stated issue neutrally, and send it to Telegram.
- 4Choose the TimelinesAI new WhatsApp message trigger and a channel for run reports.
- 5Test with one real example and confirm the alert is fair and useful.
Questions about this workflow
Will Notis write and send a reply to the customer?
This workflow sends an alert to Telegram. It does not send a WhatsApp reply.
How can I keep the alert neutral?
Ask Notis to describe the customer's stated concern without guessing at intent or emotion beyond the message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Telegram. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Timelinesai and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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