See customer blockers before they stall work
Pull requests for help, access, or a blocked next step into Telegram so they have a better chance of getting resolved.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
A customer blocked on progress may wait while their message sits among routine conversation.
- Identify messages that describe stalled progress.
- Carry the customer and blocker context into Telegram.
- Make it easier to decide who should follow up.
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Telegram to Notis once in the portal.
- 2Start a new automation through the portal or by asking Notis conversationally.
- 3Write one instruction asking Notis to recognize customer blockers in incoming messages and post a concise issue summary to a Telegram chat.
- 4Pick the TimelinesAI new WhatsApp message trigger and a channel for run reports.
- 5Test with one real blocker message and review the summary.
Questions about this workflow
What counts as a blocker?
Specify the kinds of stalled work you want Notis to notice, such as missing access, a decision, or a response.
Can the message include a suggested next step?
You can ask Notis to include a short suggested follow-up in the Telegram message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Telegram. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Timelinesai and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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