Check refund history for WhatsApp support
Understand whether a refund is already in progress before replying to the customer.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
List Refunds
Lists stripe refunds, sorted by creation date descending (newest first), with optional filtering by charge or payment intent and pagination support.
Why this helps
A refund request can trigger duplicate work when prior refund activity is hard to find.
- Check refunds linked to a known charge or payment intent.
- Reduce duplicate refund investigations.
- Give support a clear record summary to work from.
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Stripe once in the Notis portal.
- 2Create an automation for refund history checks.
- 3Tell Notis to list refunds using charge or payment intent IDs in the message, and report if no usable identifier is present.
- 4Choose New WhatsApp Message Received as the trigger and select where run reports should go.
- 5Test with a real message that includes a charge or payment intent ID.
Questions about this workflow
Can this find a refund using only a customer's name?
The refund list action supports filtering by charge or payment intent. A message needs one of those identifiers for a focused lookup.
Will it issue a refund?
No. It checks refund records and reports the result.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Stripe. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Timelinesai and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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