Make customer praise visible in Slack
A kind customer message can lift the whole team and reveal what is working. Share the meaningful ones in Slack as they arrive.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Post message to channel
Deprecated: posts a message to a slack channel, direct message, or private channel. use `send message` instead.
Why this helps
Positive feedback can be easy to miss when it is scattered across individual conversations.
- Give the team visibility into customer wins.
- Keep authentic customer language easy to find.
- Create a small moment of recognition without manual forwarding.
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Slack to Notis once in the portal.
- 2Create an automation in the portal or tell Notis what you want conversationally.
- 3Ask Notis in one instruction to share new WhatsApp messages that express positive customer feedback in a chosen Slack channel, with a brief summary.
- 4Pick the TimelinesAI new WhatsApp message trigger and a channel for run reports.
- 5Test with one real positive feedback message and review the Slack post.
Questions about this workflow
Will private customer details be included?
Tell Notis to omit sensitive details and share only the feedback summary your team needs.
Can this distinguish feedback from ordinary thanks?
Describe the kind of praise you want surfaced, such as a specific benefit or successful outcome.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Slack. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Timelinesai and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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