Bring customer issues from WhatsApp into Slack
Customer problems often arrive between planned tasks. Bring issue reports into Slack so the team can assess and coordinate a response.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Post message to channel
Deprecated: posts a message to a slack channel, direct message, or private channel. use `send message` instead.
Why this helps
Customer issues stay isolated in a chat and may not reach the people who can resolve them.
- Make incoming problems visible to the team.
- Provide a readable summary alongside the Slack alert.
- Reduce manual forwarding between tools.
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Slack to Notis once in the portal.
- 2Create an automation from the portal or by asking Notis.
- 3Give Notis one plain-language instruction to post new WhatsApp messages that report a customer problem to your chosen Slack channel with a short issue summary.
- 4Select the new WhatsApp message trigger and choose where Notis reports runs.
- 5Test with one real customer issue message and review the resulting post.
Questions about this workflow
Can this be limited to customer problems?
Yes. Ask Notis to share messages that describe an issue, rather than every incoming message.
What should the Slack post include?
A short summary and enough sender context to help the team understand which conversation needs attention.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Slack. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Timelinesai and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Slack.