Reflect customer confirmed resolutions in Linear
When a customer confirms the problem is fixed, carry that result to the matching issue so the team can close the loop.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Update issue
Updates an existing linear issue using its `issue id`; requires at least one other attribute for modification, and all provided entity ids (for state, assignee, labels, etc.) must be valid.
Why this helps
Resolved work can linger open because confirmation stays in the customer conversation.
- Keeps issue status aligned with customer confirmation.
- Reduces manual status cleanup after support follow-up.
- Preserves a clear distinction between confirmed fixes and unverified assumptions.
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Linear to Notis once in the portal.
- 2Create an automation in the portal or ask Notis conversationally for this workflow.
- 3Give Notis one instruction to update a confidently matching Linear issue to the team's resolved state only when the customer clearly confirms the problem is fixed.
- 4Choose the TimelinesAI new WhatsApp message trigger and select a channel for run reports.
- 5Test with one real resolution confirmation and verify the correct issue and available state are used.
Questions about this workflow
Will a team member saying a fix is ready resolve the issue?
The instruction should require confirmation from the customer that the reported problem is fixed.
What if the team has a different state name?
Ask Notis to use the appropriate resolved state available in that team's Linear workflow and leave it unchanged if unclear.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Linear. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Timelinesai and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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