Learn from refund-related product friction
A refund request may reveal a confusing flow or unmet expectation. Preserve the underlying issue in Linear when the message makes it clear.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Teams can resolve a refund without recording the product problem that may cause the next one.
- Captures product or process friction connected to a refund request.
- Keeps the reported cause and customer context available for review.
- Separates an improvement task from the refund conversation itself.
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Linear to Notis once in the portal.
- 2Create an automation in the portal or tell Notis conversationally what you need.
- 3Ask Notis in one instruction to create a Linear issue only when a refund message identifies a concrete product or process problem, preserving the reported reason.
- 4Select the TimelinesAI new WhatsApp message trigger and choose a channel for run reports.
- 5Test with one real example and verify the issue records the problem without making a refund decision.
Questions about this workflow
Does the automation process refunds?
No. This workflow records a product or process problem in Linear for review; it does not issue a refund.
What if the reason for the refund is unclear?
The instruction can ask Notis to create an issue only when the message states a concrete underlying problem.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Linear. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Timelinesai and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Linear.