Keep onboarding blockers from getting buried
When a customer cannot move forward, capture the obstacle in Linear while the details are still in the conversation.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Onboarding stalls are costly when a blocker stays in chat and no one knows to follow up.
- Makes stalled onboarding visible to the people who can help.
- Preserves the customer's description of where they got stuck.
- Keeps practical setup blockers separate from general conversation.
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Linear to Notis once in the portal.
- 2Create an automation in the portal or tell Notis conversationally what outcome you need.
- 3In one instruction, ask Notis to create a Linear issue for a specific onboarding blocker and include what the customer tried and what remains blocked.
- 4Select the TimelinesAI new WhatsApp message trigger and choose a channel for run reports.
- 5Test with one real blocker message and verify the issue is actionable.
Questions about this workflow
Will onboarding questions all become issues?
Ask Notis to create an issue only for a blocker that prevents a customer from progressing.
Can the steps already tried be included?
Yes. Include that request in the single instruction so the issue retains useful troubleshooting context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Linear. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Timelinesai and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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