Reflect customer impact in Linear priority
When a customer explains that a known issue is affecting them more severely, keep the issue priority aligned with the reported impact.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Update issue
Updates an existing linear issue using its `issue id`; requires at least one other attribute for modification, and all provided entity ids (for state, assignee, labels, etc.) must be valid.
Why this helps
An issue's priority can lag behind a meaningful change in how badly a customer is affected.
- Keeps priority responsive to newly reported impact.
- Avoids making a second issue just to surface urgency.
- Connects the priority change to customer evidence.
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Linear to Notis once in the portal.
- 2Create a named automation in the portal or tell Notis conversationally what change you want.
- 3Use one instruction asking Notis to update the priority of a confidently matching Linear issue only when a message reports a meaningful change in customer impact.
- 4Select the TimelinesAI new WhatsApp message trigger and choose a channel for run reports.
- 5Test with one real impact update and confirm the correct issue and priority are used.
Questions about this workflow
Will any message increase priority?
The instruction should require explicit new information about customer impact and a confident match to an existing issue.
Does the automation invent a severity level?
Tell Notis to use the team's existing priority choices based on the evidence in the message and avoid guessing when unclear.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Linear. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Timelinesai and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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