Keep follow-up ownership current in Linear
When responsibility for a customer follow-up changes, update the matching issue so it is clear who should take the next step.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Update issue
Updates an existing linear issue using its `issue id`; requires at least one other attribute for modification, and all provided entity ids (for state, assignee, labels, etc.) must be valid.
Why this helps
A handoff made in chat can leave the task assigned to someone who no longer owns the follow-up.
- Makes an explicit ownership change visible on the issue.
- Reduces missed follow-up during handoffs.
- Keeps the task with the person named as responsible.
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Linear to Notis once in the portal.
- 2Create an automation through the portal or tell Notis conversationally what it should do.
- 3Use one instruction asking Notis to update the matching Linear issue's assignee only when a message clearly identifies a new responsible person and that person can be matched in Linear.
- 4Select the TimelinesAI new WhatsApp message trigger and choose a channel for run reports.
- 5Test with one real handoff message and verify the issue is assigned to the intended person.
Questions about this workflow
Will a mention of a teammate change ownership?
The instruction should require an explicit change in responsibility, rather than a casual mention.
What if the named person cannot be identified in Linear?
Ask Notis to leave the issue unchanged when it cannot confidently match the person to a Linear user.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Linear. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Timelinesai and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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