Keep customer updates with the Linear issue
When a customer shares a new detail about an open problem, add the context to the related issue so the team can follow the conversation over time.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Create a comment
Creates a new comment on a specified linear issue.
Why this helps
Useful updates are scattered across chat while the issue in Linear keeps an outdated picture of the problem.
- Keeps an existing issue's customer context current.
- Avoids creating a new issue for every update about the same problem.
- Makes later investigation easier to follow.
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Linear to Notis once in the portal.
- 2Create a named automation in the portal or describe it to Notis conversationally.
- 3Give Notis one instruction to find the matching existing Linear issue and comment only when a WhatsApp message contains a relevant new customer update.
- 4Choose the TimelinesAI new WhatsApp message trigger and select a channel for run reports.
- 5Test with one real update about a known issue and confirm the comment lands on the correct issue.
Questions about this workflow
Will this create a new issue for each update?
This workflow is intended to comment on a matching existing issue when the message adds relevant information.
What if the matching issue is uncertain?
The instruction should tell Notis to avoid commenting when it cannot confidently identify the related issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Linear. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Timelinesai and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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