Turn customer incident reports into follow-up work
A service problem reported in a chat needs a clear path to investigation. Notis can capture the report in Linear with its impact and timing.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Incident details are scattered across messages when teams need a clear record of what happened.
- Creates a traceable follow-up for reported incidents.
- Keeps customer impact and timing with the work item.
- Reduces the chance that an incident report is treated as a routine message.
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Linear to Notis once in the portal.
- 2Create a named automation in the portal or tell Notis conversationally what to do.
- 3Ask Notis in one instruction to create a Linear issue for a reported service incident, preserving its timing, impact, and relevant customer details.
- 4Choose the TimelinesAI new WhatsApp message trigger and select a channel for run reports.
- 5Test with one real incident report and check that the issue distinguishes reported facts from assumptions.
Questions about this workflow
Can it capture incident impact?
Ask Notis to include the impact the customer actually described in the issue.
Will it infer technical causes?
The instruction should tell Notis to preserve reported facts and avoid presenting guesses as confirmed causes.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Linear. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Timelinesai and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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