Keep customer validation on the Linear issue
A customer's confirmation can close the loop. Add their result to the issue so the team can make the next decision with the latest evidence.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Create a comment
Creates a new comment on a specified linear issue.
Why this helps
Teams may change an issue's status without recording whether the customer actually confirmed the outcome.
- Preserves the customer's reported result alongside the work.
- Makes continued failure after a change visible to the team.
- Supports clearer follow-through on customer-reported problems.
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Linear to Notis once in the portal.
- 2Create a named automation in the portal or tell Notis conversationally what it should do.
- 3In one instruction, ask Notis to comment on the confidently matching Linear issue when a customer confirms a fix or says the issue persists, quoting the result accurately.
- 4Choose the TimelinesAI new WhatsApp message trigger and select a channel for run reports.
- 5Test with one real validation message and ensure the comment records the reported result without changing issue status.
Questions about this workflow
Does this close an issue automatically?
No. It adds customer validation as a comment; the team can decide whether to change the issue state.
What if the customer says the problem remains?
The comment can preserve that result so the issue remains visible for further investigation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Linear. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Timelinesai and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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