Bring WhatsApp feedback into Jira
Keep customer feedback beside the work it informs. Notis can add a useful WhatsApp message as a comment on the related Jira issue.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
Teams can lose customer context when feedback stays in a separate WhatsApp conversation.
- Keep customer context close to related work.
- Make feedback easier for the assignee to find.
- Reduce the need to switch between chat and Jira.
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to find the Jira issue relevant to an incoming WhatsApp feedback message and add a concise comment with the useful customer context.
- 4Choose New WhatsApp Message Received as the trigger and select where run reports should go.
- 5Test with one real feedback message and verify the comment appears on the intended issue.
Questions about this workflow
What if the message does not identify a Jira issue?
The instruction should ask Notis to comment only when it can identify the relevant issue. If it cannot, it should skip the action or report that it needs more context.
Can it summarize a long conversation?
The trigger monitors new messages. You can ask Notis to make the Jira comment concise while retaining the key point from the message it receives.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Jira. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Timelinesai and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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