Customer Profile Updates in One Message
Customer says 'My email is now john@newmail.com.' Type a message to Notis and the update goes straight into Piggy. No manual profile editing.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Update Contact Identifiers
Tool to update a contact identifier in Piggy. Use when you need to modify the display name or active state of an existing contact identifier. Only the name and active properties can be updated; the identifier value itself cannot be changed.
Why this helps
Customer info changes get lost or forgotten, leading to broken email notifications and bounced loyalty communications.
- Customer profiles stay current automatically
- Prevents broken email and contact channels
- Eliminates manual data entry errors
Setup
Build it in a few focused steps.
- 1Connect Telegram and Piggy to Notis
- 2Create an automation named 'Update customer info' with this instruction: 'When a customer tells me their info changed (email, phone, name), update their contact identifiers in Piggy with the new information'
- 3Select the trigger: New Message Received in Telegram
- 4Notis will ask for confirmation if unclear which customer or field to update
- 5Test by having someone send a message updating their email and verifying it changes in Piggy
Questions about this workflow
What fields can I update through Telegram?
Name and email primarily, since those are contact identifiers. You can specify custom fields too if you've set them up in Piggy.
What if multiple customers have similar names?
Notis will ask for clarification like email or phone to identify the right customer before updating.
Can I bulk update multiple customers at once?
Best used for individual updates. For bulk corrections, use a cron or webhook automation instead.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Piggy. A trigger fires from one place; an action lands in another.
Telegram triggers
Piggy actions
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Claim Anonymous Contact
Tool to claim an anonymous contact by associating it with a real email address. Use when converting an anonymous contact (with a fictional email) into a verified contact with a real email address.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Contact Attribute
Tool to create a custom Contact Attribute. Use when you need to define new fields for contacts after initial setup.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Credit Reception
Tool to create a credit reception for a contact. Use when awarding credits to customers based on purchases or fixed amounts.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create Vouchers Batch
Tool to create a batch of vouchers for a promotion. Use when you need to generate multiple vouchers at once for a specific promotion. Batch processing is asynchronous and returns a PENDING status initially.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Find or Create Products
Tool to find an existing product by external_identifier or create a new one if it doesn't exist. Use when you need to ensure a product exists in Piggy's system for loyalty programs or rewards.
Find Voucher By Code
Tool to find a voucher by its unique code. Use when you need to retrieve voucher details, check redemption status, or validate a voucher code.
Get Contact Auth Token
Tool to get an auth token for a Contact. Use after obtaining a Contact UUID and needing to verify identity for secure operations.
Get Contact's Credit Balance
Tool to get a Contact's credit balance. Use when you need to check a contact's current credit balance before processing rewards or promotions.
Connect any two apps with Notis in the middle.
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When this happens · Trigger
Do this · Action
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