Convert Anonymous Loyalty Accounts to Verified Customers
A customer who tried your rewards system anonymously joins your group. Notis finds their anonymous account and links it to their real email. They see all their accumulated points instantly.
Trigger
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Action
Claim Anonymous Contact
Tool to claim an anonymous contact by associating it with a real email address. Use when converting an anonymous contact (with a fictional email) into a verified contact with a real email address.
Why this helps
Customers create anonymous accounts, then later join your official group, resulting in split points and lost loyalty history.
- Customers recover anonymous points after verifying identity
- Prevents loyalty data from being fragmented
- Improves customer retention by preserving earning history
Setup
Build it in a few focused steps.
- 1Ensure your Telegram bot has Privacy Mode disabled
- 2Connect Telegram and Piggy to Notis
- 3Create an automation named 'Claim anonymous accounts' with this instruction: 'When a new member joins, check if an anonymous account exists for their email and claim it by linking it to their verified identity'
- 4Select the trigger: New Chat Member in Telegram
- 5Test by creating an anonymous test account, then joining as that person to verify linking works
Questions about this workflow
How does Notis match anonymous accounts to new members?
By email. If the member's email matches an anonymous account, Notis claims it. If unclear, Notis will ask for confirmation.
What if someone has multiple anonymous accounts?
Notis will find and consolidate all of them into one verified account, combining their points.
Can customers opt out of claiming their old account?
Yes. Notis will notify them first before claiming, and they can decline if they prefer a fresh start.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Piggy. A trigger fires from one place; an action lands in another.
Telegram triggers
Piggy actions
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Claim Anonymous Contact
Tool to claim an anonymous contact by associating it with a real email address. Use when converting an anonymous contact (with a fictional email) into a verified contact with a real email address.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Contact Attribute
Tool to create a custom Contact Attribute. Use when you need to define new fields for contacts after initial setup.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Credit Reception
Tool to create a credit reception for a contact. Use when awarding credits to customers based on purchases or fixed amounts.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create Vouchers Batch
Tool to create a batch of vouchers for a promotion. Use when you need to generate multiple vouchers at once for a specific promotion. Batch processing is asynchronous and returns a PENDING status initially.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Find or Create Products
Tool to find an existing product by external_identifier or create a new one if it doesn't exist. Use when you need to ensure a product exists in Piggy's system for loyalty programs or rewards.
Find Voucher By Code
Tool to find a voucher by its unique code. Use when you need to retrieve voucher details, check redemption status, or validate a voucher code.
Get Contact Auth Token
Tool to get an auth token for a Contact. Use after obtaining a Contact UUID and needing to verify identity for secure operations.
Get Contact's Credit Balance
Tool to get a Contact's credit balance. Use when you need to check a contact's current credit balance before processing rewards or promotions.
Connect any two apps with Notis in the middle.
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When this happens · Trigger
Do this · Action
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