Resolve a confirmed Hookdeck issue from Telegram
Make issue closure a clear follow-up action after the team confirms the fix in chat.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
Resolve Hookdeck Issue
Tool to resolve a Hookdeck issue. Use after confirming the underlying issue has been addressed.
Why this helps
A fixed issue can remain open because the resolution step gets buried among incident messages.
- Tie issue resolution to an intentional confirmation.
- Reduce the chance that addressed issues stay open.
- Keep closure aligned with the incident conversation.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Hookdeck to Notis once through the portal.
- 2Create an automation in the portal, or ask Notis to resolve an identified Hookdeck issue only when a teammate taps a remediation-confirmed button.
- 3Select Telegram Callback Query Received as the trigger and choose a channel for run reports.
- 4Test with one real, confirmed fix and verify the correct issue is resolved.
Questions about this workflow
Should any button resolve an issue?
No. Make the prompt require a specific confirmation button and an identified issue after remediation is confirmed.
What if the issue is not fixed yet?
Do not use the resolution button until the underlying issue has been addressed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Hookdeck. A trigger fires from one place; an action lands in another.
Telegram triggers
Hookdeck actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Cancel Hookdeck Events
Tool to create a bulk cancellation job for events. Use when you need to cancel multiple events matching filters.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Bulk Retry Hookdeck Events
Tool to initiate a bulk retry for a set of events. Use when you need to retry multiple failed events matching filters.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Cancel Hookdeck Event
Tool to cancel all future delivery attempts for a specific event. Use when you need to stop retries of an event before manual intervention.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Cancel Hookdeck Scheduled Retries
Tool to cancel all future scheduled retries for an event. Use when you need to mute automatic retry attempts after repeated failures.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Hookdeck Bookmark
Tool to create a new bookmark. Use when you want to bookmark a specific event for quick access.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create Hookdeck Connection
Tool to create a connection between a source and a destination. Use after setting up or referencing source/destination.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create Hookdeck Destination
Tool to create a new Hookdeck destination. Use after setting up sources when you need to route events to endpoints.
Create Hookdeck Source
Tool to create a new Hookdeck source. Use after setting up your project when you need to receive and route incoming webhooks.
Connect any two apps with Notis in the middle.
Telegram and Hookdeck, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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