Capture customer impact with Telegram error reports
Include who or what is affected when a customer-impacting error is reported in chat.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Report Exception
Tool to report an exception notice to Honeybadger. Use when sending error details (stack trace, context) for diagnostics.
Why this helps
Error symptoms may be recorded without the impact that helps a founder decide what needs attention first.
- Keep impact details alongside diagnostic information.
- Make the report more useful for triage.
- Avoid asking the reporter to restate who is affected.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Honeybadger to Notis once in the portal.
- 2Create an automation to report customer-impacting Telegram errors and include the stated impact.
- 3Pick Telegram New Message Received as the trigger and choose a channel for run reports.
- 4Test with one real error report that describes its customer impact.
Questions about this workflow
Should messages include sensitive customer information?
Include only details appropriate for your Honeybadger project and access controls. The prompt can ask Notis to omit sensitive personal data.
Will every customer mention be reported?
Describe the error signals that qualify so general customer messages are not treated as exceptions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Honeybadger. A trigger fires from one place; an action lands in another.
Telegram triggers
Honeybadger actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Report Check-In
Tool to report a check-in (ping) to Honeybadger. Use when monitoring scheduled tasks to signal they're running on time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Report Deployment
Tool to report a new deployment to Honeybadger. Use after a successful release to notify Honeybadger of the deployment.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Report Event
Tool to send custom events to Honeybadger Insights. Use when recording structured NDJSON telemetry.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Report Exception
Tool to report an exception notice to Honeybadger. Use when sending error details (stack trace, context) for diagnostics.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Upload File to S3
Tool to upload a local file to a managed S3 bucket. Use when preparing files for source-map uploads.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Upload Source Map
Tool to upload JavaScript source maps for error de-minification. Use after deploying assets to Honeybadger to attach source maps.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Telegram and Honeybadger, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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