Track customer language preferences in Heyy
Make language preferences easier to remember by creating a consistent Heyy contact attribute when the need becomes clear.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Contact Attribute
Tool to create a new custom attribute for contacts in Heyy. Use when you need to add custom fields to track additional information about contacts, such as customer segments, preferences, or custom identifiers.
Why this helps
A founder may remember how to communicate with one customer but forget the preference when returning to the conversation later.
- Keep communication preferences easier to find
- Reduce repeated questions about preferred language
- Support more considerate follow-up
Setup
Build it in a few focused steps.
- 1Connect Telegram and Heyy to Notis once in the portal.
- 2Create an automation in the portal or ask Notis conversationally to create a Heyy attribute for language preferences mentioned in Telegram.
- 3Use one plain-language instruction to create the attribute when language preference is a reusable contact detail worth tracking.
- 4Select the Telegram New Message Received trigger and choose a channel for run reports.
- 5Test with one real message that states a language preference.
Questions about this workflow
Does this attribute store a specific customer's preference?
The Heyy action creates the attribute. Describe the intended outcome in the prompt and verify how your connected Heyy tools support any subsequent updates.
Should every language mention create a field?
No. Ask Notis to create the attribute when language preference is a useful, recurring contact detail.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Heyy. A trigger fires from one place; an action lands in another.
Telegram triggers
Heyy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact Attribute
Tool to create a new custom attribute for contacts in Heyy. Use when you need to add custom fields to track additional information about contacts, such as customer segments, preferences, or custom identifiers.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Tool to create a new contact in Heyy with optional details including first name, last name, email, phone number, labels, and custom attributes. Use when you need to add a new contact to your Heyy account.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Label
Tool to create a new label for categorizing contacts in Heyy. Use when you need to organize contacts into categories or groups.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Webhook
Tool to create a new webhook for receiving event notifications across multiple channels. Use when you need to set up real-time event notifications for messages.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Delete Attribute
Tool to delete an attribute by its unique identifier. Use when you need to remove an attribute from the system.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Label
Tool to delete a label by its unique identifier. Use when you need to remove a label from the system.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Webhook
Tool to delete a webhook by its unique identifier. Use when you need to remove a webhook from Heyy.
List Attributes
Tool to retrieve all attributes available in the Heyy system. Use when you need to get a list of all attributes with their properties and visibility settings.
Connect any two apps with Notis in the middle.
Telegram and Heyy, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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