Keep delivery issues visible until they are resolved
Record a shipping problem as soon as it is reported, then follow it through in Grist.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Add Records
Tool to add records to a specified table in a Grist document. Use after confirming doc and table IDs.
Why this helps
Delivery problems can remain unresolved when a chat message is treated as a one-off conversation.
- Create a clear record for each reported delivery issue.
- Make unresolved cases easier to review.
- Reduce repeated investigation across chat and tracker.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Grist to Notis once in the portal.
- 2Create an automation in the portal or tell Notis to record Telegram delivery issues in Grist.
- 3Describe in one prompt what qualifies as a delivery issue and which details should be retained.
- 4Select Telegram New Message Received as the trigger and choose a channel for run reports.
- 5Send a sample delivery problem and confirm a Grist record is created.
Questions about this workflow
Can this track resolution status?
The incoming message can create a record; use your Grist process to manage resolution status.
Can it capture a tracking number?
Ask Notis to retain a tracking number when it is included in the message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Grist. A trigger fires from one place; an action lands in another.
Telegram triggers
Grist actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Records
Tool to add records to a specified table in a Grist document. Use after confirming doc and table IDs.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Document
Tool to create a document in a workspace. Use when you need to add a new document programmatically after selecting a workspace.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create SCIM User
Tool to create a new SCIM user. Use when provisioning new user accounts via SCIM. Run after gathering all required user details.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Table
Tool to create tables in a document. Use after confirming the document ID. Creates one or more tables with specified columns in the given document.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Document Webhook
Tool to create a new webhook for a specified document. Use when you need to register webhook endpoints for document events in Grist. Run after confirming document ID.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Attachment
Tool to delete a specified attachment from a Grist document. Use when you need to remove a file by providing its document and attachment IDs.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Column
Tool to delete a column from a Grist document table. Use after confirming document, table, and column IDs.
Delete Grist Table Records
Tool to delete records from a specified Grist table. Use when you need to remove specific rows by their IDs. Use after confirming the row IDs exist.
Connect any two apps with Notis in the middle.
Telegram and Grist, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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