Make customer feedback easier to review
Capture the words as they come in, then ask Griptape to surface the patterns worth discussing.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Assistant Run Creation
Tool to initiate a new assistant run. Use when starting a fresh execution with custom arguments or resources after selecting the assistant.
Why this helps
Customer comments often arrive in fragments, making it easy to lose recurring requests among day-to-day messages.
- Organizes comments into understandable themes.
- Keeps observations tied to the original submitted wording.
- Surfaces questions that may need another customer conversation.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Griptape to Notis once in the portal.
- 2Create an automation from the portal or by asking Notis conversationally.
- 3Write one instruction telling Notis to start a Griptape assistant run that categorizes each customer comment, cites the evidence, and notes follow-up questions.
- 4Choose Telegram New Message Received and a run-report channel.
- 5Test with a real customer comment and check that the themes reflect its meaning.
Questions about this workflow
Can I send feedback from a group?
Yes, if the bot receives the message. For a group where the bot should receive every message, Telegram bot Privacy Mode must be disabled in BotFather.
Will the assistant decide what to build?
The prompt can ask it to organize and explain feedback. Product decisions remain yours.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Griptape. A trigger fires from one place; an action lands in another.
Telegram triggers
Griptape actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Assistant Creation
Tool to create a new assistant. Use when you need to register a uniquely named assistant in Griptape Cloud before initiating runs.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Assistants
Tool to list all assistants. Use after authenticating with Griptape Cloud to retrieve available assistants. Supports optional pagination.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Cancel Assistant Run
Tool to cancel an ongoing assistant run. Use when you need to stop a run prematurely after confirming the run ID is valid.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Assistant Run Creation
Tool to initiate a new assistant run. Use when starting a fresh execution with custom arguments or resources after selecting the assistant.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get Assistant Run Error Details
Tool to fetch detailed error information for a specific assistant run. Use after an assistant run has failed to inspect error details.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Stream Assistant Run Events
Tool to stream real-time events for a specific Assistant run. Use after initiating a run to monitor its progress.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
List Assistant Runs
Tool to list all runs for a given assistant. Use when you need historical run executions for analysis after using the assistant.
Assistant Run Logs Retrieval
Tool to retrieve logs generated during the execution of a specific assistant run. Use after confirming the run_id to fetch all log events once the run has completed.
Connect any two apps with Notis in the middle.
Telegram and Griptape, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Griptape.