Keep chat context attached to the customer conversation
Share a confirmed chat reference and useful context in Telegram, then have Notis add a note to the matching GoSquared conversation.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Leave Chat Note
Tool to leave a note in a chat conversation. Use when you need to annotate or add comments to an existing chat session.
Why this helps
Customer context discussed internally can be hard to find later if it stays only in a separate team chat.
- Keep relevant team context beside the customer conversation.
- Reduce the risk of losing a follow-up detail in chat history.
- Make handoffs easier when someone else reviews the conversation.
Setup
Build it in a few focused steps.
- 1Connect Telegram and GoSquared to Notis once in the portal.
- 2Create an automation in the portal or tell Notis to add a concise GoSquared chat note when a Telegram message includes a confirmed chat ID and relevant context.
- 3Select Telegram New Message Received as the trigger and choose a channel for run reports.
- 4Test with an authorized note for a known conversation and verify the correct chat was annotated.
Questions about this workflow
What does the message need?
Include the confirmed GoSquared chat ID and the concise context you want attached. The prompt should tell Notis to avoid guessing the conversation.
Does this send a reply to the visitor?
No. It leaves an internal note on the GoSquared chat conversation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gosquared. A trigger fires from one place; an action lands in another.
Telegram triggers
Gosquared actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Shared User
Tool to add a new shared user to a project. Use when inviting team members via their email address.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Remove shared user
Tool to remove a user from a GoSquared project. Use when you need to revoke a shared user's access to your site.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Account Shared Users
Tool to retrieve all team members that have access to a given project. Use after specifying the project to inspect user access.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
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Tool to list all projects/sites accessible to the authenticated account. Use when you need to retrieve the account's sites in either grouped or flat format.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
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Tool to check whether an API key is valid and retrieve its enabled scopes. Use when verifying API credentials before making further API calls.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Retrieve Chat Conversation
Tool to retrieve a chat conversation by its ID. Use when you need the full conversation history after obtaining a chat session ID.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Retrieve Chat Messages
Tool to retrieve a list of messages from a chat conversation. Use after identifying the chatID via listing chat conversations to page through a chat's message history.
Retrieve Chat Conversations
Tool to retrieve chat data for reporting purposes. Use when you need to list active chat conversations within a specific time window.
Connect any two apps with Notis in the middle.
Telegram and Gosquared, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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