Start a People search from a Telegram button
Turn a deliberate button tap into a targeted lookup when switching into the CRM would interrupt a working session.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
List People
Tool to search and filter People CRM profiles. Use when you need to retrieve a list of people based on query terms, specific property or event filters, sorting, and pagination.
Why this helps
Finding a customer profile can involve leaving the conversation and rebuilding a search that was already clear in context.
- Start a people search from an intentional button tap.
- Reduce the time spent switching between chat and CRM.
- Use a clear, repeatable search request when looking up a profile.
Setup
Build it in a few focused steps.
- 1Connect Telegram and GoSquared to Notis once in the portal.
- 2Create an automation in the portal or tell Notis to search GoSquared People using the query associated with the Telegram button choice.
- 3Select Telegram Callback Query Received as the trigger and choose a channel for run reports.
- 4Test by tapping the relevant inline button and review the matching People results.
Questions about this workflow
What starts the automation?
A user tapping an inline keyboard button on a bot message triggers the callback query.
Can it change profiles?
This workflow searches People and retrieves matching profiles. It does not modify them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gosquared. A trigger fires from one place; an action lands in another.
Telegram triggers
Gosquared actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
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Retrieve Chat Conversations
Tool to retrieve chat data for reporting purposes. Use when you need to list active chat conversations within a specific time window.
Connect any two apps with Notis in the middle.
Telegram and Gosquared, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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