Keep VIP support requests connected to customer records
When a VIP reaches out through Telegram, Notis can create a Gorgias customer record to help your team keep the request in context.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Customer
Creates a new customer in gorgias.
Why this helps
A high-value customer can reach out through an informal channel without their support history being easy to find.
- Keep VIP contact context available in Gorgias.
- Reduce repeated effort to identify important customer requests.
- Make customer history easier to build over time.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gorgias to Notis once through the portal.
- 2Create an automation with a plain-language instruction describing how to recognize a VIP request and create the relevant customer record.
- 3Select Telegram New Message Received as the trigger and choose a run-report channel.
- 4Test with an authorized real example and review the created Gorgias customer.
Questions about this workflow
How should VIP status be recognized?
Describe your team's reliable recognition cues in the prompt and test with a representative message.
Does the workflow create a support ticket too?
This workflow's selected action creates a customer record. A separate ticket action would be needed to create a ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gorgias. A trigger fires from one place; an action lands in another.
Telegram triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Customer
Creates a new customer in gorgias.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Team
Creates a new team in gorgias.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Ticket
Creates a new ticket in gorgias.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Customer
Deletes a specific customer from gorgias.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Telegram and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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