Make support handoffs easier to see in Gorgias
A clear handoff message in Telegram can add a visible tag to the related Gorgias ticket so the next person knows to pick it up.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
A handoff can look complete in chat while the customer ticket still has no visible cue for the next owner.
- Make a handoff visible where ticket work happens.
- Reduce the mental load of remembering who needs to pick up a case.
- Help the next teammate find the handoff context.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gorgias to Notis once through the portal.
- 2Create an automation prompt describing what counts as a handoff and which tag to add to the related ticket.
- 3Select Telegram New Message Received as the trigger and choose a channel for run reports.
- 4Test with a real handoff message tied to an existing ticket and confirm the tag.
Questions about this workflow
Can it change ticket ownership?
This workflow adds a tag. The available action list does not include ticket assignment.
How do I distinguish a handoff from a discussion?
Describe your team's clear handoff language in the prompt and test with an example.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gorgias. A trigger fires from one place; an action lands in another.
Telegram triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Customer
Creates a new customer in gorgias.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Team
Creates a new team in gorgias.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Ticket
Creates a new ticket in gorgias.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Customer
Deletes a specific customer from gorgias.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Telegram and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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