Keep track of new members in your Telegram support group
Let Notis turn a new member joining your support group into a Gorgias customer record when the information available is useful.
Trigger
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Action
Create Customer
Creates a new customer in gorgias.
Why this helps
A new group member can start asking for help before anyone has captured who they are for later support.
- Reduce manual capture of new community participants.
- Create a starting point for customer support context.
- Make it easier to follow up with new members who need help.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gorgias to Notis once through the portal.
- 2Create an automation with a plain-language instruction describing which new group members should become Gorgias customers.
- 3Select Telegram New Chat Member as the trigger and choose a channel for run reports.
- 4Test with a real new member event and review the customer record created in Gorgias.
Questions about this workflow
Does a group join always include customer details?
Available Telegram event details can vary. Describe only the customer information that can reasonably be captured, and check the result during testing.
Will adding the bot trigger this too?
This event includes the bot itself being added to a group or supergroup.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gorgias. A trigger fires from one place; an action lands in another.
Telegram triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Customer
Creates a new customer in gorgias.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Team
Creates a new team in gorgias.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Ticket
Creates a new ticket in gorgias.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Customer
Deletes a specific customer from gorgias.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Telegram and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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