Make urgent Telegram requests easier to spot in Gorgias
Tell Notis how you recognize an urgent Telegram request, and it can tag the related Gorgias ticket for visibility.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
Urgent messages can disappear in a busy chat while the matching customer issue sits unnoticed in the ticket queue.
- Bring urgent conversations into view in the ticket list.
- Reduce manual scanning for time-sensitive requests.
- Keep urgency cues close to the customer issue.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gorgias to Notis once through the portal.
- 2Create an automation in the portal and write one instruction describing urgent Telegram messages and the Gorgias ticket tag to add.
- 3Select Telegram New Message Received as the trigger and choose a channel for run reports.
- 4Test with a real urgent request that can be matched to a Gorgias ticket.
Questions about this workflow
Can it tag a ticket that already exists?
Describe how Notis should identify the relevant ticket and add the tag in the automation prompt.
What should count as urgent?
State your team's own urgency cues in plain language, then test with an example.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gorgias. A trigger fires from one place; an action lands in another.
Telegram triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Customer
Creates a new customer in gorgias.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Team
Creates a new team in gorgias.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Ticket
Creates a new ticket in gorgias.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Customer
Deletes a specific customer from gorgias.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Telegram and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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