Give policy questions a clear review marker
When a channel post highlights a customer question about your policies, Notis can tag its related Gorgias ticket for review.
Trigger
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
Policy questions raised in a channel can be handled inconsistently if no one records them for the support team.
- Bring policy questions to the team's attention in Gorgias.
- Support more consistent review of repeated customer concerns.
- Reduce manual transfer from channel post to ticket.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gorgias to Notis once through the portal.
- 2Create an automation prompt describing which policy-related channel posts should add a review tag to a related Gorgias ticket.
- 3Select Telegram New Channel Post as the trigger and choose where Notis should report runs.
- 4Test with a representative policy question and confirm the matching ticket receives the tag.
Questions about this workflow
Will every channel post create a tag?
The prompt should explain which posts represent policy questions and how to find their related ticket.
Must the bot be an administrator?
Yes. The bot must be an administrator in the Telegram channel to receive new posts.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gorgias. A trigger fires from one place; an action lands in another.
Telegram triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Customer
Creates a new customer in gorgias.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Team
Creates a new team in gorgias.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Ticket
Creates a new ticket in gorgias.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Customer
Deletes a specific customer from gorgias.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Telegram and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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